Shipping and returns

DELIVERY POLICY

 

We offer worldwide delivery within approximately 3 to 4 weeks after placing your order (excluding custom jewellery). Shipping is free to most urban centers in Canada. For international shipments, delivery times and fees may vary. Your shipping options will appear at the bottom of the cart when placing your order and/or finalizing the transaction. All our prices are in Canadian dollars and do not include applicable customs fees.

 

To ensure receipt of packages, all deliveries require a signature confirming receipt.

 

We will send you a tracking number so you can check the status of your order’s delivery from our workshop to your door. You will be able to locate your package using this tracking number at any time.

 

To ensure the satisfaction of receiving the parcels, all deliveries require a signature confirming the receipt. We do not deliver to p.o. boxes. We are not responsible for delays in delivery of our courier services that would be due to unforeseen circumstances and beyond our control, such as extreme weather conditions, natural disasters, strikes, Etc.

 

RETURN AND EXCHANGE POLICY

 

We accept returns and exchanges of any jewellery purchased at regular price as long as it is returned unworn and in perfect resale condition within 7 days from the date your received your package. The refund is in the form of a credit note applicable to a future exchange or purchase. All sales of engraved or custom jewellery are final.

 

Returns and exchanges can be done by mail. We recommend that you use a courier service. Jewellery that has been worn or is damaged, worn, modified or resized cannot be accepted and will be returned to you. Jewellery damaged during return or exchange shipping, due to inadequate packaging for example, cannot be returned or exchanged.

 

We guarantee all our jewellery for 6 months after purchase (proof of purchase required) when there is a manufacturing defect. Normal wear of the jewellery is not covered by this guarantee and will be checked by quality control experts.

 

Important: Before returning or exchanging a piece of jewellery, please contact us to obtain a return authorization number and to know the procedures to follow.